Returns & Exchanges

At Fieldnotes, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments within 14 days of delivery.

1

Inspect Your Order

Upon arrival, please check your package for any signs of damage or missing items to ensure everything meets our quality standards.

2

Contact Our Team

Email [email protected] with your order number and clear photographs of the product issues to initiate a claim.

3

Await Verification

Our culinary quality control team will review your request within 48 hours to determine eligibility for a refund or replacement.

4

Receive Resolution

Once approved, a credit will be applied to your original payment method or a fresh replacement will be dispatched at no extra cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing